We accept returns within 30 days from delivery date. We offer a money back guarantee and products can be returned for a full refund if you’re not satisfied – no questions asked. Please note that it can take up to 30 days for a return to be processed and the store credit to be issued upon receipt by our returns department. You will be responsible for return shipping costs.
Shipping in the US is FREE for all PLANT MOTHER purchases. We do charge shipping for international orders. We ship worldwide and have a fast 2-3 business days international shipping with FedEx (other providers may have different delivery times).
PLANT MOTHER (“we” and “us”) is the operator of (https://theplantmother.com/) (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
1. General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. Shipping to the US addresses is free.
This price will be the final price for shipping cost to the customer.
3. Returns
3.1 Return Due To Change Of Mind
PLANT MOTHER will happily accept returns due to change of mind as long as a request to return is received by us within 30 days of receipt of item and are returned to us in original packaging. Return shipping will be paid by customers.
Once returns are received and accepted, refunds will be processed. We will notify you once this has been completed through email.
(PLANT MOTHER) will refund the value of the goods returned but will NOT refund the value of any shipping paid.
4. Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 – 5 days
4.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 3 – 15 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.
4.3 Dispatch Time
Orders are usually dispatched within 2 business days of payment of order.
Our warehouse operates on Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
4.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
4.5 P.O. Box Shipping
PLANT MOTHER will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.
4.6 Military Address Shipping
We are able to ship to military addresses using USPS.
4.7 Items Out Of Stock
If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.
4.8 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation. Delivery time can be affected by COVID-19.
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
6. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
7. Duties & Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website’s checkout page.
7.2 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and PLANT MOTHER encourage you to be aware of these potential costs before placing an order with us.
If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to PLANT MOTHER at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.
8. Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
9.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
10. Customer service
For all customer service enquiries, please email us at info@theplantmother.com
PLANT MOTHER orders ship Monday through Friday, excluding federal holidays as well as the day after Thanksgiving. Please note, orders received by 12 Noon EST, Monday through Thursday, will be processed and shipped within 24 hours of your receipt of your order. Orders received after 12 Noon EST and during the weekend (Saturday and Sunday) will be processed and shipped the next business day.
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